Effective Date: August 2026
At Le Virage, we are committed to delivering your order safely, efficiently, and with exceptional service. As a proudly South African online boutique, we ship nationwide through trusted courier partners to ensure your order reaches you as quickly as possible.
Delivery Options
Door-to-Door Courier
Our fastest and most convenient delivery option.
- Delivery Time: 2–5 business days
- Shipping Fee: Calculated at checkout based on your location.
- Tracking: A tracking number will be sent via WhatsApp or email once your order has been dispatched.
PAXI (Pep Store Collection)
A convenient and affordable store-to-store delivery service.
- Delivery Time: 5–9 business days
- Shipping Fee: R70–R120
- Collection: Collect your parcel from your selected Pep Store.
- Tracking: A tracking number will be provided after dispatch.
PUDO (Locker Delivery)
A secure self-service locker delivery option.
- Delivery Time: 2–4 business days
- Shipping Fee: R70–R130
- Collection: Please collect your parcel within the collection period specified by PUDO.
- Tracking: A tracking number will be sent once your order has been dispatched.
Order Processing
- Orders are processed within 1–2 business days (Monday to Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation email or WhatsApp message with your tracking information.
Operating Hours
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 14:00
Month-end Sundays: 09:00 – 14:00
Shipping Assistance
If you have any questions regarding your order or experience any delivery issues, our customer support team is here to help.
Email: support@levirage.co.za
WhatsApp: +27 61 148 3158
Important Information
- Delivery timeframes are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
- Once your parcel has been handed over to the courier, delivery is managed by the courier partner and is outside Le Virage’s direct control.
- If your parcel is delayed or reported as lost, we will work closely with the courier to investigate and resolve the issue as quickly as possible.
- Please ensure that your shipping address and contact details are accurate when placing your order. Le Virage cannot be held responsible for delays or failed deliveries resulting from incorrect information provided at checkout.
- Shipping fees are calculated during checkout based on your selected delivery method and location.
Thank you for choosing Le Virage. We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience from checkout to delivery.
