Effective Date: August 2026
At Le Virage, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from our online store.
By using our website or placing an order, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect the following personal information when you place an order or contact us:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Information
- Order and Payment Confirmation Details
- Communications sent via Email, WhatsApp, or our Website
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Website Usage Data
- Cookies and Similar Tracking Technologies
This information helps us improve your shopping experience and website performance.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver your purchases
- Communicate regarding your order
- Provide customer support
- Process exchanges where applicable
- Send order confirmations and tracking updates
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Send promotional communications where you have opted in
We never sell or rent your personal information to third parties.
3. Payment Information
Payments are processed securely through trusted payment providers.
Le Virage does not store your debit or credit card details. All payment information is handled by secure third-party payment gateways.
4. Sharing Your Information
We only share your personal information where necessary with trusted service providers, including:
- Courier companies for order delivery
- Secure payment processors
- Our e-commerce platform and technology providers
These service providers are required to protect your personal information and use it only for the services they provide to Le Virage.
5. Cookies
Our website uses cookies to:
- Remember items in your shopping cart
- Save your browsing preferences
- Improve website functionality
- Analyse website performance
You may disable cookies through your browser settings; however, some features of the website may no longer function correctly.
6. Data Security
We take appropriate technical and organisational measures to safeguard your personal information, including:
- Secure encrypted website connections (SSL)
- Trusted payment gateways
- Restricted access to customer information
- Secure storage of order information
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete and fulfil your orders
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our policies
9. Marketing Communications
With your consent, we may send promotional updates through:
- SMS
- Social Media Announcements
You may unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and become effective immediately upon posting. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Email: support@levirage.co.za
WhatsApp: +27 61 148 3158
